Shipping policy

At VionelleSkin, we pride ourselves on fast, reliable service. Orders are processed within 1–2 business days (excluding weekends and holidays), and you’ll receive tracking details as soon as your package ships.

We want you to be completely satisfied. You can initiate a return or exchange within 30 days of delivery. While we understand you may want to try the product, we can only accept returns on unopened or lightly tested items in resellable condition. Used oil bottles beyond the 30-day window or in unsuitable condition will be returned to you.